Refund policy

Returns & Refunds Policy

This policy is divided into two sections. Section 1 (Consumers) applies to private individuals buying for personal use. Section 2 (Trade) applies to businesses buying for commercial use.

Section 1: Consumer (B2C) Returns & Cancellation Policy

This section applies only to individuals purchasing products for personal, non-business use (Consumers). Your statutory rights under the Consumer Rights Act 2015 are not affected.

1. Consumer Right to Cancel (14-Day Cooling-Off Period)

1.1. Notification: Consumers have the legal right to cancel their order for any reason up to 14 calendar days after the day they receive the goods. You must notify us of your decision to cancel within this period. 1.2. Return Period: Following notification of cancellation, you must return the goods to us within 14 days.

2. Returns Address and Authorisation

2.1. Returns Authorisation: Prior to returning any goods (for refund, repair, or replacement), a Returns Authorisation Number (RAN) must be issued. Items sent without a valid RAN will be refused.

2.2. Returns Address: The returns address will be provided along with the RAN.

3. Refunds and Costs

3.1. Refund Condition: Goods must be returned unused, in their original packaging, and in a full resale condition. We reserve the right to deduct from the refund if the value of the goods has been diminished by unnecessary handling.

3.2. Original Shipping Refund: If you cancel within 14 days, the refund will include the product price plus the standard outbound delivery cost (the cheapest method we offered). Premium or express delivery costs are non-refundable.

3.3. Return Costs: You are responsible for the direct cost of returning the goods. You must choose a suitably packed, insured, and traceable carriage method.

4. Excluded Items

The right to cancel does not apply to:

• Customised Items: Items cut specifically to your length (e.g., custom hoses).
• Bespoke Manufactured Items: Items manufactured or personalised specifically to your order (e.g., motor pump assemblies).

5. Damaged or Faulty Goods

5.1. If an item arrives damaged or faulty, you must contact us immediately. If an item is visibly damaged upon arrival, the delivery note must be signed as "damaged."

5.2. We will arrange collection of the damaged item at our cost and will provide a replacement, repair, or full refund as per your rights under the Consumer Rights Act 2015.

 

Section 2: Trade/Business (B2B) Returns Policy

This section applies only to customers purchasing items for business, trade, or re-sale purposes.

1. Returns and Refunds

1.1. General Returns: Goods will be considered for return if notified within fourteen days of the date of delivery.

1.2. Refund Discretion: Refunds for B2B orders are not normally given and are always at the sole discretion of Agrijet Ltd.

1.3. Restocking Fee: If a refund is approved, a 20% re-stocking fee will be charged and deducted from the refund value.

1.4. Shipping Costs: All shipping fees (outbound and return) are not eligible for refund.

2. Returns Authorisation and Condition

2.1. Returns Authorisation: A Returns Authorisation Number (RAN) must be issued before any goods are sent back. Items sent without a valid RAN will be refused.

2.2. Return Deadline: Goods must be returned within seven days of receiving authorisation.

2.3. Condition: Returned items must be unused and in a full resale condition.

3. Excluded Items

The following items are strictly excluded from return or cancellation once the order is processed, unless they are faulty:

• Items cut to length (e.g., hoses).
• Items manufactured specifically (e.g., motor pump assemblies).
• Imported or Special Order Items that are not held in our standard stock.

4. Warranty Repairs (B2C and B2B)

4.1. Shipping Costs: Shipping costs are the responsibility of the customer for goods requiring return for repair under the manufacturer’s warranty.

4.2. Exported Items: For exported items, all shipping charges (forward and return) must be paid by the customer.